Daniel Vollmer

Senior Leader · Commercial Strategy · Operations · Transformation · AI

Costs down. Revenue in. Scores up. AI at work.

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Twenty years across retail, marketplaces and aviationMelbourne, Australia

I lead large teams, set commercial strategy and run the operations behind it. I take cost out 63% without breaking the experience, turn service into revenue 20–25% conversion and build with AI. Twenty years across retail, marketplaces and aviation.

Selected results

  • 63%

    Annual operating cost, from $5.8m to ~$2.1m

    Country Road Group
  • $12m

    CX-attributed revenue (FY23), from a service team run as a sales channel. I joined partway through that year

    Country Road Group
  • -20 → +40

    Partner NPS within 12 months, across a 2,000-restaurant portfolio I owned commercially

    Deliveroo
  • 20–25%

    Handle time, cut by an AI CoPilot within six months

    Country Road Group
  • 100+

    People led through two waves of change, with engagement in the top quartile

    Country Road Group

Go deeper

Daniel Vollmer in a navy blazer, standing in front of a blue and white patterned wall

About me.

People I've worked with would tell you I'm engaging, empathetic and balanced. I care about taking people along for the ride, so I communicate a lot and stay as open as I can. I take risks and decide quickly, but on data, not gut instinct. And I'm not satisfied with good: I want to deliver great.

I do my best work in a business I care about, early-stage or growing fast, where I can get my hands dirty and help shape direction. I care about the mission and I care about the people, customers and team alike, because the biggest influence on a customer's experience is always the people and systems delivering it.

Outside work I play basketball and keep fit, I'm a big film nerd, and whenever I can you'll find me at a gig.